Very often, the true value and reliability of insurance only becomes clear when an insured event occurs. Anyone who gets into exactly this kind of situation and needs help fast will be glad to have a partner they can count on, a partner like Credit Life. We guarantee fast, competent and unbureaucratic claims handling. In order to ensure that we maintain our own high standards, we seek fresh ISO certification each and every year.

Thanks to the resulting service level agreement, our trained team, most of whom are  insurance brokers, can be relied on – for example – to answer 80 per cent of phone calls in the first 20 seconds or less. And we are constantly optimising these standards even further through regular training sessions by external specialists.

Last year alone, our claims handling team was able to deal with each and every claim in a fast and service-oriented manner through individual support and thanks to our standardised resubmission system. Moreover, permanent monitoring enables us to keep a close eye on customer satisfaction – after all, it is precisely this which motivates us to continually optimise our standards.